Terms and Conditions of Sale

Article 1: Scope of Application

The present general terms and conditions of sale apply to all orders received by KYRENA/CELLUBLUE and are valid at the time the order is placed. The present terms and conditions of sale are subject to change at any moment without notice.

Article 2: Product availability

Our products are offered to you subject to stock availability. If the product you have ordered is only available with a delay and is within 30 days of the receipt of the order by our services, we will inform you immediately of the additional delivery period.

If the item takes abnormally long or is impossible to restock, we will work to replace the ordered product with another which offers the same performance and is equal to or more than the value of the original item. If we cannot procure a replacement for you, we will cancel your order and the purchase amount will be credited into your account or reimbursed with a credit note if you so wish.

For any questions regarding cancellation or an exchange, contact our customer services via our contact form.

Article 3: Orders

Orders can be placed in the following way:

• Online: www.cellublue.com

Every order made online is confirmed by KYRENA/CELLUBLUE via email if the customer has provided their email address. To better track the order, we recommend providing your email address when ordering.

Once the order is placed and the payment is verified, it is no longer possible to modify the order (neither the content nor the delivery address). By way of exception, the client must contact customer services to carry out these changes via the contact form.

If the shipment has already taken place or is in the process of taking place, KYRENA will not accept order amendments.

Article 4: Price

The prices are displayed on our website in {{currency path="currency/options/base"}} (EUR), tax included. Prices displayed in another currency are for reference only. The items are charged at the VAT rates in effect at the time of placing the order.

We pay a part of the preparation, packaging and shipping fees for your package; That’s why we simply ask you for a flat-rate contribution to the delivery fees which is mentioned on the order form.

The displayed prices are subject to change at any time without warning. Nevertheless, the items will be billed at the price displayed when the order is made. If an order is placed outside of Metropolitan France, customs duties or other local taxes (VAT, customs duty, import duties, etc.) are likely to be payable. These duties are the sole responsibility of the customer and are their sole responsibility both in terms of declaration and payment to the appropriate authorities.

All orders are billed and payable solely in {{currency path="currency/options/base"}} (EUR) regardless of the origin of the order.

The products remain the property of KYRENA/CELLUBLUE until the price is paid in full, regardless of the product delivery date. Nevertheless, once the product is received, the burden of risk is transferred to you; Therefore, upon receipt of the product, it is your responsibility to ensure the proper care for the product.

Promotional offers and/or sales displayed on the website cannot be used in conjunction with discount codes which may have been provided to the customer.

Article 5: Payment

Payment of your purchases made on our website is made at the moment of your order by the credit card networks CB, E-CARTEBLEU, Maestro, Bancontact Mistercash, MasterCard, Visa, Visa Electron or bank transfer unless otherwise stated (trial offer, authorized credit). Payments via bank transfer should be made using SEPA credit transfer and only in EUR (€). All additional fees (exchange fees, or non-SEPA credit transfers) will not be accepted.

The order amount paid by credit card is cashed the day of shipment (only delivered products are charged). In the case of multi-item orders, KYRENA/CELLUBLUE may send the ordered products separately via post. In this case, you are only charged the delivery fees once, and the orders are cashed in their entirety the day the first item is shipped.

Contrary to popular belief, it is safer to give your credit card number online rather than over the phone or in-store! KYRENA/CELLUBLUE uses the SSL system (Secure Socket Layers): All your order information (including your name, address, credit card number and your control number) is encrypted so that the information you provide is protected when it is forwarded to our order processing centre. Your information will be kept private and will never be made public. The small padlock icon at the bottom of your browser window confirms that you are in Secure Mode.

Article 6: Delivery

1. The items are delivered to the delivery address provided when ordering within a maximum of 30 days (although most orders in Metropolitan France are delivered under 2-3 working days). To optimize delivery, it is advised to provide an address where your order can be delivered during working hours.
2. Concerning deliveries outside of Metropolitan France, the items are imported into the destination country by and under the responsibility of the customer. It is their responsibility to take the necessary information to the concerned local authorities and to ensure that the specific importation formalities of these items into the territory of the destination country are followed to the letter. Any customs duties or local taxes are the sole responsibility of the client.
3. In the event of a dispute upon delivery (the package is damaged, already opened, etc.), any complaint must be sent to the company KYRENA/CELLUBLUE within 48 hours, in addition to any potential reservations made to the transporter under legal conditions. Subsequently, and subject to the verification of the accuracy of your complaints, you may benefit from the terms of exchange or refund stipulated below in article 7.
4. KYRENA/CELLUBLUE is not responsible if an error is made by the client when entering their delivery address, including any ensuing consequences (delivery is impossible, delivery is delayed, the package is returned).

Customers affected by the scenario explained above can contact customer services via the contact form.

• Pay the shipping fees again in order to reship the order after the address is changed and confirmed.
• Reimbursement of the amount including taxes of the entire order except shipping costs, upon the return of the item to our premises.

These solutions may also be considered if a product is returned due to an extended delivery period. Under no circumstances will KYRENA accept responsibility for an address input error made by the customer, and KYRENA will not proceed with any reshipment free of charge.

Article 7: Returns possible within 14 days

Right of withdrawal: If the product you have bought doesn’t satisfy you completely, you have a period of 14 days from receiving the product to exercise your right of withdrawal by informing KYRENA/CELLUBLUE of your decision by completing the withdrawal form (click here) or by any other unambiguous statement expressing your wish to withdraw via our contact form.

Therefore, you must return the product to us (unused) with the corresponding invoice (which can be printed online) exclusively by post, without any charges except return fees, at the latest within the 14 days following the communication of your decision to withdraw, in its original packaging.

KYRENA/CELLUBLUE agrees to reimburse all payments received from you, including delivery fees (except additional fees arising from the selection of a more expensive delivery method than the standard method proposed by us) without undue delay in the 14 days following the notification of your right to withdraw. KYRENA/CELLUBLUE may defer reimbursement until the return of their items or until receipt of proof of their return, the date chosen being whichever is earlier. Returns of cash-on-delivery are not accepted.

The right to withdraw is not valid in the cases referred to in L221-28 of the French Consumer Code; products which have been unsealed by the consumer after delivery and which therefore cannot be returned for reasons of hygiene or health protection are excluded from the right of withdrawal.

Article 7.1: Exceptions & Downloadable Products

The right of withdrawal is invalid in the cases referred to in L221-28 of the French Consumer Code: products which have been unsealed by the consumer after delivery and which therefore cannot be returned for reasons of hygiene or health protection are excluded from the right of withdrawal.

More explicitly:

• We cannot take back suction cups, resistance bands, oil or massagers which have already been used by you or simply unsealed for obvious hygiene reasons.
• In the case of a digital product (e.g. Wonder Body Guide), the product is judged to be “unsealed” and therefore used as soon as it is downloaded and opened. Therefore, it is impossible to send back your guide, from its first consultation. Every download/consultation is recorded on our server and could be admissible in case of a dispute.
• Equally, this concerns foodstuffs, such as tea, which we cannot take back for sanitary reasons.
• No request to withdraw or cancel can occur for a gift card purchased on the CelluBlue online store in case it is used in full or partly before the expiration of the withdrawal period. After the withdrawal period, the card cannot be cancelled.

Return conditions, burden of proof and diminished value

Returns are made by post only, as a tracked shipment, in the original packaging. In accordance with article L221-23 of the French Consumer Code, the direct costs of returning the goods are borne by the consumer, who was informed of this before the contract was concluded, and the burden of proving that the goods were sent lies with the consumer: without proof of tracked dispatch, the return is deemed not to have taken place. Returns sent cash-on-delivery, without tracking, or to an address other than the one provided by our departments upon approval are refused and held at the sender's disposal, without our liability being engaged. The risk of loss or damage to the return parcel lies with the sender until it is actually received at the warehouse.

In accordance with article L221-23, paragraph 3, of the French Consumer Code, the consumer is liable for any diminished value of the goods resulting from handling other than that necessary to establish their nature, characteristics and proper functioning. The amount of that diminished value, assessed in the light of the condition recorded during the quality inspection, is deducted from the refund, in full where the product is rendered unfit for resale.

In accordance with article L221-25 of the French Consumer Code, the refund is withheld until the goods have actually been recovered or until the consumer has supplied proof of dispatch, whichever occurs first. Standard delivery charges are refunded, excluding any additional costs arising from the choice of a delivery method more expensive than the standard method offered, as well as any options and guarantees taken out.

Refusing a parcel on delivery, failing to collect it from a pick-up point, or its return to sender for any reason attributable to the recipient do not constitute an exercise of the right of withdrawal and give rise to no automatic refund. The right of withdrawal remains exercisable, on the terms of this article, from the date the parcel is actually received.

Exclusions from the right of withdrawal: unsealing and hygiene

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal may not be exercised in respect of goods unsealed by the consumer after delivery which cannot be returned for reasons of hygiene or health protection.

This applies in particular, given their direct contact with the skin, mucous membranes or airways, to:

• all shaping and support textiles (shapewear, girdles, bodysuits, shorts, bras, lingerie and any garment worn next to the skin);
• massage, stimulation and electrostimulation devices, together with their electrodes, conductive gels, straps and attachments;
• application, care and treatment accessories (suction cups, rollers, spatulas, brushes, sponges, gloves, bands and fitness accessories in contact with the skin);
• any cosmetic product within the meaning of Regulation (EC) No 1223/2009, as well as food supplements, foodstuffs, teas and infusions.

Any product whose packaging, protective film, seal, individual sachet or security tab has been opened, removed, pierced or altered, as well as any product in the above categories that has been brought into contact with the skin, mucous membranes or respiratory tract — a massage device or accessory applied to the skin, or a support garment tried on —, is deemed to have been unsealed, whatever the duration or intensity of the use made of it, and is excluded as of right from the right of withdrawal. This exclusion is justified by the impossibility of guaranteeing, once unsealed, the sanitary integrity of the product and its return to circulation.

Conversely, a product that has remained sealed, with its security tab and individual packaging intact, remains eligible for withdrawal on the terms set out above.

Also excluded from the right of withdrawal, under the same article L221-28, are:

• digital content supplied on an intangible medium (guides, programmes, ebooks) whose performance has begun with the consumer's prior express consent and express waiver of the right of withdrawal: the content is deemed unsealed and consumed upon its first download or first viewing. Each download and each viewing are time-stamped and logged on our servers and constitute evidence in the event of a dispute;
• goods made to the consumer's specifications or clearly personalised;
• gift cards used in whole or in part before the expiry of the withdrawal period; once that period has expired, no cancellation is possible;
• sets, boxes and bundles may only be returned complete and entirely sealed: unsealing a single item entails the exclusion of the whole set, which constitutes an indivisible commercial unit.

Admissibility of the return, burden of proof and inspection on receipt

No return is accepted without the prior written approval of our departments. Every request must be made to customer service, and must be accompanied by the required photographic evidence (a photograph of each product concerned, of its packaging, of the security tab and of the product label). This evidence is a precondition for the request to be processed and is retained as proof. A return sent without prior approval, or to an address not provided by our departments, travels at the sender's sole risk: it may be refused on receipt and will give rise to no refund and no compensation in respect of its loss. This requirement governs the practical arrangements for the return and the allocation of risk; it does not deprive the consumer of the right of withdrawal conferred by law.

The customer's statement as to the condition of the product does not bind the seller. Every return parcel is subject, on arrival at the warehouse, to a documented adversarial quality inspection (weighing, dated photographs, verification of the integrity of the seals, of the number of items and of their conformity with the references ordered). Only the findings of that inspection constitute evidence between the parties as to the condition, completeness and identity of the products returned.

Any returned product which, following that inspection, is found to be the following is refused and not refunded:

• unsealed, opened, unpacked, used, washed, worn, tried on or soiled;
• incomplete: missing accessory, instructions, cable, charger, attachment, original packaging, box or set component;
• diminished in value beyond the handling necessary to establish the nature and proper functioning of the goods;
• not matching the approved request: different reference, greater quantity, undeclared item, product from another order or another brand;
• dispatched out of time or lacking proof of tracked dispatch.

The refused product is held at your disposal for thirty (30) days, then returned to you at your expense to the billing address, those costs being capable of being set off against any sums that may be owed. Failing collection, or in the event of refusal of the reshipment, the product is retained without its restitution being capable of being claimed subsequently. The refund of a partially compliant return is limited to those items which passed the inspection.

The findings of the quality inspection, the time-stamped photographs, the weighings, the download logs and all exchanges with customer service constitute admissible evidence and are retained for the duration of the applicable limitation periods. In the event of repeated and manifestly unfounded requests, inaccurate statements or fraudulent conduct, KYRENA / CELLUBLUE reserves the right to refuse any further order and to take any appropriate action.

Article 8: Personal or private information

KYRENA/CELLUBLUE treats all information concerning its clientele with the utmost confidentiality and doesn’t store any bank details.

Article 9: Exclusion of liability

The titles or designations and images of the items presented on www.cellublue.com databases are entered according to information provided by the editors or suppliers. KYRENA/CELLUBLUE is not responsible for the content of the works and cannot be held liable by the client.

The proposed items are strictly in accordance with French legislation. KYRENA/CELLUBLUE does not accept any liability if the delivered item is not in accordance with the legislation of the country of delivery. KYRENA/CELLUBLUE does not take on responsibility if the contract is not fulfilled due to disrupted supply or unavailability of products, if the shipping services are on partial or total strike, nor in cases of force majeure, flooding, fire, etc.

KYRENA/CELLUBLUE cannot be held responsible for the content of websites you may be redirected to via hyperlinks, except when the company has been duly informed of the existence of illegal content in the eyes of the current legislation, and it has not acted promptly to remove it.

KYRENA/CELLUBLUE denies all liability for abnormal use of the ordered products. To this end, you will find all warnings and precautions to be taken for the usage of your product on the labelling and/or any instructions attached to the product. We recommend that you abide strictly by these precautions, including the use-by date on the product and storage precautions. Additionally, to benefit most from the product, carefully follow the manufacturer’s instructions. If you experience any adverse effects, stop using the product, keep hold of it for a possible investigation, consult a healthcare professional if necessary and report the symptom via our contact form.

Article 10: Intellectual Property

1. All text, comments, articles, illustrations, works, and images reproduced or represented on the products and websites of KYRENA/CELLUBLUE are strictly reserved under copyright and intellectual property across the world. As such and in accordance with the provisions of the Intellectual Property Code, only private use is authorized, subject to differing or more restrictive provisions of intellectual property codes. Any reproduction or total or partial representation of the products and websites of KYRENA/CELLUBLUE or representation of all or some of the elements found on said products and websites of KYRENA/CELLUBLUE is strictly prohibited.
2. Corporate names, trademarks and distinctive characteristics reproduced on the products and websites of KYRENA/CELLUBLUE are protected under trademark law. Reproduction or representation of all or part of any of the aforementioned features is strictly prohibited and must be subject to prior written authorization from the trademark owner.
3. The violation of the rights of KYRENA/CELLUBLUE subjects the author to sanctions stipulated both by the Intellectual Property Code, particularly under copyright infringement (article L. 335-1 onwards), trademark rights (Article L. 716-1 onwards), and the Civil Code regarding civil liability (articles 9, 1382 and onwards).

Article 11: Disputes – law applicable to the relationship with the customer

In the case of disputes, the client will be able to make their complaints known to the Customer Services of KYRENA/CELLUBLUE in order to seek an amicable solution. In the absence of an amicable agreement between the Parties, the disputes are governed exclusively by French law.

Article 11 bis: Consumer mediation

In accordance with articles L611-1 et seq. of the French Consumer Code, consumer customers may have free recourse to a consumer mediator with a view to the amicable resolution of any dispute with KYRENA / CELLUBLUE.

This option is subject to a prior written complaint to our customer service. In accordance with article L612-2 of the French Consumer Code, a request for mediation is inadmissible where: the consumer does not show that they first attempted to resolve the dispute directly with our departments by way of a written complaint; the request is manifestly unfounded or abusive; the dispute has previously been examined by, or is pending before, another mediator or a court; the consumer submitted the request to the mediator more than one year after their written complaint to the trader; the dispute does not fall within the mediator's remit.

Consumer mediator. In accordance with Articles L.612-1, L.616-1 and R.616-1 of the French Consumer Code, the company KYRENA falls within the remit of the consumer mediator specified below, to whom the consumer may refer the matter free of charge:

CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
Postal address: 49 rue de Ponthieu, 75008 Paris, France
Email: [email protected]
Website: https://www.cm2c.net
Online referral: https://www.cm2c.net/declarer-un-litige.php

The consumer mediator may only be contacted after a written complaint has been submitted to our customer service department and has remained without a satisfactory resolution for two months, and within a maximum period of one year from the date of that written complaint.

Recourse to mediation is optional and free of charge for the consumer, apart from any representation or expert costs the consumer chooses to incur. The mediator may be seised only once the aforementioned prior step has been exhausted. Mediation suspends limitation periods on the terms of article 2238 of the French Civil Code. The outcome of the mediation binds the parties only if they expressly consent to it; each remains free to accept or refuse the proposed solution and to bring proceedings before the competent court.

Cross-border disputes within the European Union. The European online dispute resolution (ODR) platform permanently ceased operations on 20 July 2025, pursuant to Regulation (EU) 2024/3228 of 19 December 2024. Consumers residing in another Member State of the European Union may identify the competent out-of-court dispute resolution body and obtain assistance from the European Consumer Centres Network via the European Commission portal: https://consumer-redress.ec.europa.eu/.

Article 12 – Client agreement

By clicking on the “Confirm” button – Order with an obligation of payment, the Client agrees to accept the order and the entirety of these terms and conditions of sale. The data recorded by KYRENA/CELLUBLUE may constitute proof of all transactions and financial transactions made by the customer.

Website publisher

KYRENA
A simplified joint-stock company (SAS) incorporated under French law with share capital of 10 000 €
Registered office: 231 rue Saint-Honoré, 75001 Paris, France
Registered with the Paris Trade and Companies Register under number 498 850 643
SIRET: 498 850 643 00012
Intra-Community VAT number: FR51 498 850 643
Director of Publication: Ugo PARSI, Président
Email: [email protected] — contact form

Hosting provider

ILIONA EURL
231 rue Saint-Honoré, 75001 Paris, France