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Legal notice

Website publisher

The shop.cellublue.com website is published by:

KYRENA
A simplified joint-stock company (SAS) governed by French law with share capital of 10 000 €
Registered office: 231 rue Saint-Honoré, 75001 Paris, France
Registered with the Paris Trade and Companies Register under number 498 850 643
SIRET: 498 850 643 00012
Intra-Community VAT number: FR51 498 850 643
Publication director: Ugo PARSI, Président
Email: [email protected]
Contact us: contact form

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ILIONA EURL
231 rue Saint-Honoré, 75001 Paris, France

Consumer mediation

Consumer mediator. In accordance with Articles L.612-1, L.616-1 and R.616-1 of the French Consumer Code, the company KYRENA falls within the remit of the consumer mediator below, to whom the consumer may refer the matter free of charge:

CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
Postal address: 49 rue de Ponthieu, 75008 Paris, France
Email: [email protected]
Website: https://www.cm2c.net
Online referral: https://www.cm2c.net/declarer-un-litige.php

The matter may be referred to the mediator only after a written complaint has been submitted to our customer service department and has remained without a satisfactory resolution for two months, and within a maximum period of one year from the date of that written complaint.

Cross-border disputes within the European Union. The European online dispute resolution platform (ODR) permanently ceased operating on 20 July 2025, pursuant to Regulation (EU) 2024/3228 of 19 December 2024. Consumers residing in another Member State of the European Union may identify the competent alternative dispute resolution entity and obtain assistance from the European Consumer Centres Network via the European Commission portal: https://consumer-redress.ec.europa.eu/.

Right of withdrawal and legal guarantees

You have a period of fourteen (14) days from receipt of your order in which to exercise your right of withdrawal, under the conditions set out in our general terms and conditions of sale. You also benefit from the legal guarantee of conformity (Articles L. 217-3 et seq. of the French Consumer Code) and the legal guarantee against latent defects (Articles 1641 et seq. of the French Civil Code), the statutory notice for which appears in our general terms and conditions of sale.

General terms and conditions of sale — Withdrawal form

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The processing of your personal data, the recipients of such data, the retention periods, the cookies and trackers used, and the rights available to you are described in detail in our privacy policy.

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All elements comprising the shop.cellublue.com website — structure, texts, photographs, illustrations, videos, logos, trade marks, databases and code — are protected by intellectual property law and remain the property of KYRENA or its partners. Any reproduction, representation, adaptation or exploitation, in whole or in part, by any process whatsoever and on any medium whatsoever, is prohibited without prior written authorisation. Any substantial extraction or reuse of the content of the website's databases, as well as any automated scraping process, is also prohibited.

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