As soon as your parcel ships, you receive an email with your tracking number.
You can follow the delivery directly on the carrier's website or from your “My Account” > “My orders” area.
You will be kept informed at each key step until your parcel arrives.
A confirmation is sent automatically once payment is validated (usually within 2 to 5 minutes).
If you don't see it, please check your spam or junk folder.
You can also view your order in your customer account.
If in doubt, our customer service remains available to help you.
At the moment, all our orders must be placed online via our secure website. If you need help or advice about our products, leave us a written message with your contact details. We'll be glad to call you back to assist you.
Pssst! …You'll also get a discount on your final amount 😉
With our MyCellublue loyalty programme, you can easily collect points and enjoy great perks on your next orders!
✍️ Leave a review: tell us what you think of the products you ordered.
A review on Trustpilot? You earn 200 points!
Post a compliant before/after photo of your transformation? You earn 250 points (i.e. €25 off)!
Share a video of your experience with our products? You earn 300 points (i.e. €30 off)!
👉 How to use your points?
It's simple! Once you've collected points, use them on your next order to get discounts.
50 points = €5 off. The more points you collect, the more you save!
👀 Where to check your points?
You can easily check your points balance in your customer account. Just log in to our site, go to “My Account”, then to the “My loyalty points” section.
To find out more, visit shop.cellublue.com/fr/programme-de-fidelite.
Once your order is confirmed, an invoice is generated and sent by email.
You can also access your invoices by logging in to your account on our site and going to your order history under the “My orders” tab.
Then click on the order number you want the invoice for.
All you have to do is click “Invoices” then “Print my invoice”.
The guide is only available in PDF format or via the mobile app.
1. Here's how to download the app to view your guide: App Store or Google Play
2. Log in with the same credentials as on our website.
3. Once logged in, tap the “coaching” section then the “guides” tab and find all the guides you have here!
Don't have our mobile app?
Your guides are also available in your “My Account” area on our website.
1. Go to our site shop.cellublue.com
2. Click “My Account”
3. Log in with your usual credentials
4. Go to the “My downloadable guides” category
5. Here you'll find all your Cellublue guides in PDF format. You can download them by clicking the link for each guide.
Pending: we are awaiting validation or confirmation of your payment.
In preparation: your order is being processed by our logistics team.
Shipped: your parcel has been handed to the carrier and is on its way.
Blocked: some information needs checking (payment or contact details).
Don't worry: usually you just need to contact our customer service to sort it out quickly.