FAQ - Mobile App

To create an account:

Download the Cellublue app from the App Store or the Google Play Store
Once the app is installed, open it
Then follow the on-screen instructions.

On the app's login screen:

Click “Forgot password?”
Enter your email address and you'll receive an email with instructions to reset your password.

Make sure you have the latest version of the app.
If you do, try restarting your device.

If the problem persists, contact us via the customer service form so we can quickly fix the issue.

To report a bug or suggest an improvement, go to the app:

Go to My profile
Click Settings (⚙️ icon at the top right)
Select Customer service
Choose the section dedicated to bugs or suggestions
Our team will take your message into account as soon as possible. Thank you for helping to improve the app 💙

Go to your profile
Then click “Settings” at the top right
And click “Delete my account”
If you have trouble finding it, contact customer service for help.
We're so sad to hear you're leaving us!

Would you like to contact us? Write to us directly by going to:

“My profile”, click “Settings” (the little cog at the top right)
Select “Customer service”
Then the “Need help?” section
We try to reply within 48h.

You can connect your scale to the app from the home page, by tapping "Set up your connected scale".

The guide is only available in PDF format from the site or via the mobile app.

Once logged in:

Click the “coaching” section
Then the “Guides” tab
And find all the guides you have here!

We invite you to report it to us directly from the app:

Go to My profile
Click Settings (⚙️ icon at the top right)
Select Customer service
Choose the “Found a bug?” section
Our team will look into the situation to provide you with a solution as soon as possible.

Download or update the Cellublue app (App Store / Google Play).
Create an account or log in to your existing account.
Turn on Bluetooth on your smartphone.
In the app, click “Set up your connected scale”.
Before the first weigh-in, remove the blue patches on the electrodes.
Weigh yourself barefoot to start the synchronisation.
Where to see my results?
Go to the “My tracking” section then “Go to my scale”.

Tip: always weigh yourself at the same time of day for more consistent data.

If the scale won't connect, check that Bluetooth is on and that the device is close to the phone.